Frequency Asked Questions

FAQs

Is your food Halal? 

While we are not halal certified, we want to assure you that we source all our ingredients exclusively from halal-certified suppliers. Additionally, we take pride in being a pork-free establishment, and we do not incorporate alcohol in the preparation of our dishes.

However, we would like to mention that one of our desserts, specifically the Tiramisu with Alcohol, does contain alcohol. Please note that the label clearly indicates this, and for those seeking a non-alcoholic option, we also offer a Tiramisu Cake that does not contain alcohol.

Can I make reservations?

For reservation terms and conditions, you may read and make a reservation at our website here:

https://www.kennyhillsbakers.com/pages/location

Kindly be aware that each of our outlets operates on different reservation timings throughout the week.
We encourage you to review the specifics on our website above.
Once you're ready to book, please click the "RESERVE NOW" button which will lead you to our outlet's reservation team.

Thank you and we hope to see you soon!

Can you deliver to other states?

Unfortunately, we currently have a 20km radius limit to ensure our items are not damaged from a long journey! We’ll try our very best to expand in the near future - in the meantime, feel free to visit our outlets to dine-in or takeaway!

How much is the delivery fee?

The delivery charge based on your location. You can choose the nearest outlet from your location for delivery service or opt for pick-up. Please provide your details, and we will provide you with the delivery rate.

If you wish to place an order, you may visit here.

How do I place an order for delivery?

Online Ordering:
You can conveniently order all your favourite items from Kenny Hills Bakers for self-pickup or delivery through our online platform. Simply follow this link.

Please note that, at the moment, we are only accepting same-day delivery orders online.

If you are looking to place a pre-order for the next day, kindly refresh the site at 7 PM, as that is the designated time for the system reset.

For pre-orders on days beyond the next, feel free to reach out directly to our outlets for assistance; their contact details can be found here.

Whole Cake:
If you wish to order one of our delightful whole cakes, please visit here.

Are you guys hiring?

We appreciate your interest in joining our team.
We currently do not have walk-in interviews; you may send your resume first.
If you meet the qualifications, our careers team will reach out to you.


You can check out our Careers page here for our vacancies or contact the hiring team directly at 017-588 3630.


Please visit this page to view our locations.
Best of luck!

FOOD

Below are some of are common questions about FOOD

Can I have a look at your menu please?

Our menu is viewable at www.kennyhillsbakers.com/menu

How do I order a Whole Cake?

For wholecake order, you can order at https://www.kennyhillsbakers.com/collections/wholecakes

Do take note that most whole cakes are only made to order and will require 2 days to prepare! We currently do not offer same-day deliveries for our whole cakes but you can enjoy slices of your favourite cakes at our outlets.

How can I keep the sourdough bread I bought?

At room temperature it lasts for up to 2 to 3 days because our flour and bread is organic and does not contain any preservatives.

If you want to keep it for longer, we recommend slicing and placing it in the freezer where it can last up to 2 months! Simply heat the desired amount in the oven before consuming.

How long does the dessert or cakes last?

The chilled cakes and tarts would need to be refrigerated for optimal freshness and taste :)

We wouldn’t recommend leaving the cakes or tarts outside the chiller longer than 30 minutes as the texture might be subpar!

Do you have vegetarian options?

We do offer some vegetarian dishes and most of our dishes can be omitted with vegetarian options. Do let our team members know your preferences prior to ordering!

We are also currently exploring options to be added into our menu - perhaps you can provide us your item recommendations and suggestions you prefer in particular!

Alternatively, you may visit our sister outlet @nourishbykhb!

OUTLETS

Below are some common questions about our OUTLETS

What are your operating hours?

Please visit this page to view our locations and operation hours: https://www.kennyhillsbakers.com/pages/location

Where are you located?

We have 8 locations across the Klang Valley 

- On The Park, The Exchange TRX

- BAKED by Kenny Hills Bakers TRX

- IOI City Mall Putrajaya

- Bukit Tunku

- Ampang

- Desa Park City

- TTDI

- KL East Mall

You may refer to our link for the outlet location at https://www.kennyhillsbakers.com/pages/location

Can we get your outlet's contact number?

You can find our outlets' contact numbers here: https://www.kennyhillsbakers.com/locations.

Do you have free WiFi for customers to use if they dine-in?

We definitely have WiFi at all our outlets! You can just ask any of our friendly team member for the password.

psstt: we can't live without em too!

Do you allow pets at your outlet?

Our Desa Park City outlet is the only pet-friendly outlet. With that said, customers with pets are only allowed to dine outdoors.

Kenny Hills Coffee Roasters

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

What is Kenny Hills Coffee Roasters?

Kenny Hills Coffee Roasters is our sister brand and they serve real artisanal coffee, pastries & cakes, and lots of warm smiles.

To know more about our Kenny Hills Coffee Roasters brand, you can visit us in our new website for more accurate information. Thank you.

Didn’t find your answer?

Don't hestitate to contact us!